Write a complaint to rogers

I also have problems getting service in areas where I know there is a strong signal. I decided to try it out though hoping it worked normally.

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I called back, and had to send it in again. Based on customer feedback, the Ombudsman may make recommendations to improve operations or products and services.

What happens to a complaint? If no further action comes out of the proceeding, the CRTC may not contact you again. How long will it take to process my complaint?

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Sep 9th, pm How to escalate complaint with Rogers I've been having a nightmare of an issue with my crappy Samsung Captivate phone.

I rely on this phone as it's the one way for my child to contact me at any time of the day.

How do i contact the rogers office of the president

I've escalated through the normal channels and have gotten nowhere. It came back and yet again doesn't work. How can we help you? I did all the trouble shooting with them on the phone and they said they needed to replace it with yet another one. If your complaint alleges that the company infringed the Telecommunications Act, the Terms of Service, or CRTC policies or regulations, CRTC staff will decide if any further process is required and if any regulatory action is warranted. Having it shut itself down is NOT acceptable. I rely on this phone as it's the one way for my child to contact me at any time of the day. It's been ongoing since June and I have yet to receive a working phone. Report Content Rogers Complaint Process We customers should have a simple complaint process available to enter complaints about an issue. My Captivate hasn't worked since I upgraded to Android 2. If the company doesn't respond within three weeks, the CRTC sends a written reminder. I called Rogers and they had me send in my phone so they could repair it. Most disputes will be handled within 30 days of receiving your complaint and all relevant documentation.

Our goal is to make it easier for our customers to do business with Rogers. Commission staff will deal with the issue, or direct you to the CCTS, which can address your issue.

What is the Commissioner for Complaints for Telecommunications Services CCTS CCTS is an agency independent of the telecommunications industry, whose mandate is to resolve complaints of individual and small business retail customers about their telecommunications services.

Not surprisingly, they lied. There doesn't seem to be a reason for it.

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Rogers Complaint Process